Privacy Policy

Welcome to the VAT Solutions privacy notice. We value your privacy and are dedicated to your personal data. This notice outlines how we manage your personal information when you visit our website, regardless of your, or when we reach out to you as a potential partner for sales and marketing purposes It also details your privacy rights and the protections available to you

1. Important information and who we are

Purpose of this privacy notice

This privacy notice provides insight into how VAT Solutions collects and processes your personal data through your use of our website, including any information you provide when up for newsletters, submitting inquiries, or purchasing services. We do not knowingly collect data from children, as our website is not intended for them.

It’s essential to read this privacy notice alongside any other privacy or fair processing notices we may provide when collecting or processing your personal data, so you are informed about how and why we use your data. This privacy notice complements other notices and does not override them.

Controller

VAT Solutions is the controller responsible for your personal data (referred to as “VAT Solutions,” “we,” “us or “our” in this notice). We have appointed a data privacy officer to oversee questions regarding privacy notice. If you have any inquiries or to exercise your legal rights, please contact the data privacy manager using the details below.

Contact details

Our full details are:

Full name of legal entity: Prime Consulting d.o.o. Ljubuški
Email address: vat@prime-consulting.ba

Postal address: Prime Consulting, Vukovarska 3, 88320 Ljubuški, Bosna i Hercegovina
Telephone number: +387 63 347 133

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on [17/10/2025]. It’s crucial that personal data we hold about you is accurate and up-to-date. Please inform of any changes during your relationship with us.

Third-party links

Our website may contain links to third-party sites, plug-ins, and applications. By clicking these links or enabling connections, you may allow third to collect or share data about you. We do not control these sites and are not responsible for their privacy. We encourage you to the privacy notices of any external websites you visit.

2. The data we collect about you

Personal data refers any information that identifies an individual. We may collect, use, store, transfer various types of personal data about you, categorized as follows:

Identity data - First name, last name, title, and job title.
Contact data - Email address and telephone numbers.
Technical data - IP address, login data, browser and version, time zone, location, and other technology on the devices you use to access our.
Profile data - Feedback and survey responses.
Usage data - Information regarding how you use our website and services.
Marketing and communications data - Your preferences for receiving marketing and communication.

We also collect aggregated data, which may be derived from your personal data but does identify you. If we combine aggregated data with your personal data, we treat combined data as personal data under this privacy notice.

If you fail to provide personal data

If we are required to collect personal data by law or under a contract, and you fail to provide it when requested, we may not be able to fulfill the contract. In this case, we may need to cancel a product or service, but we will notify you accordingly

3. How is your personal data collected?

We employ various methods to collect data from you, including:

Direct interactions: You may provide us with your Identity, Contact, and Profile Data completing forms or corresponding with us via post, phone, or email. This data provided when you apply for services, engage in sales or marketing discussions, subscribe to newsletters, or give feedback.
Automated Technologies: As you interact with our website, we may collect technical data about your equipment and browsing patterns using cookies and similar technologies.
Third Parties or Public Sources: We receive personal data about you from third-party analytics providers or publicly available.

4. How we use your personal data

We will only use your personal when permitted by law. Most commonly, we will use it in the following situations:

To perform a contract we entering into or have entered into with you.
When necessary for our legitimate interests, provided they not override your rights.
To comply with a legal or regulatory.

Generally, we do not rely on consent as a legal basis for processing your personal data.